Spokane Counseling Hub

Privacy Policy

Spokane Counseling Hub — Spokane, WA

Effective: March 2026

On this page

• Our Commitment to Privacy
• Cookies & Tracking
• Information We Collect
• Third-Party Services
• How We Use Information
• HIPAA Notice
• How We Protect Your Data
• Your Rights

1. Our Commitment to Your Privacy

Spokane Counseling Hub is committed to protecting the privacy of all individuals who visit our website. As a licensed therapy practice in Spokane, Washington, we understand that privacy is foundational to mental health care, both in the therapy room and online.

This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have regarding your personal data. This policy applies to the Spokane Counseling Hub website only and does not cover information collected as part of clinical services (which is governed by a separate HIPAA Notice of Privacy Practices provided to active clients).

2. Information We Collect

We collect two types of information through this website:

Information you provide voluntarily:

• Name, email address, and phone number when you complete a contact or intake inquiry form
• General information you share in a message or inquiry (note: please do not share sensitive health details through website contact forms)
• Appointment requests submitted through our online scheduling tool

Information collected automatically:

• IP address and general geographic region
• Browser type and device information
• Pages visited, time on site, and referring URL
• Cookies and similar tracking technologies (see Section 5)

Please do not submit protected health information, mental health history, diagnoses, or medication details through website forms. These forms are not HIPAA-secured intake channels.

3. How We Use Your Information

Spokane Counseling Hub uses the information collected through this website to:

• Respond to your inquiry or appointment request
• Provide information about our therapy services in Spokane, WA
• Improve the performance and usability of our website
• Comply with legal obligations applicable to our practice in Washington State
• Analyze website traffic and user behavior to improve content and access to mental health resources

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. How We Protect Your Data

We implement reasonable technical and administrative safeguards to protect information submitted through this website, including:

• SSL encryption for all data transmitted through our website
• Restricted staff access to contact form submissions
• Secure, HIPAA-compliant platforms for any clinical scheduling or telehealth tools linked from this site

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to use discretion in what you share through online forms.

5. Cookies & Tracking Technologies

Our website uses cookies — small data files stored on your device — to enhance your browsing experience and collect analytics data. We may use:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Such as Google Analytics, to understand how visitors use our site (data is aggregated and anonymized)
• Marketing cookies: If applicable, to understand the effectiveness of any advertising efforts (we do not use behavioral retargeting for sensitive health content)

You may control cookie preferences through your browser settings. Disabling cookies may affect certain site features. We respect browser “Do Not Track” signals where technically feasible.

6. Third-Party Service Providers

We may share limited website data with trusted third-party service providers who assist us in operating this website, including:

• Web hosting and platform providers
• Online scheduling software (e.g., SimplePractice or similar HIPAA-compliant platforms)
• Analytics providers (e.g., Google Analytics)
• Email service providers for practice communications

These providers are contractually obligated to use your information only as directed by Spokane Counseling Hub and to protect it appropriately. We do not authorize them to use or share your information for any other purpose.

7. A Note on HIPAA

This Privacy Policy governs website data only. If you become an active client of Spokane Counseling Hub, your clinical information is separately protected under HIPAA and Washington State confidentiality laws. You will receive a Notice of Privacy Practices as part of your clinical intake.

HIPAA protections apply to protected health information (PHI) exchanged within a formal therapy relationship — not to general website inquiries. For questions about your clinical privacy rights, please speak directly with your therapist or our administrative team.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and ethical record-keeping obligations)
• Opt out of non-essential communications

Washington State residents may have additional rights under applicable state privacy law. To exercise any of these rights, contact us at the information below.

9. Children’s Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted personal information through our website, please contact us and we will take steps to remove it.

10. Changes to This Policy

Spokane Counseling Hub may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy questions or requests?

Spokane Counseling Hub

Spokane, Washington

For clinical privacy matters, speak directly with your therapist or call our office.